Refunds & cancellation
Updated 4 November 2026
These rules apply to paid plans, page packs and Lifetime Pro once they open. Freemium is how you try Tutti on your own scores before paying, so there’s no general money-back guarantee. Checking a PDF is always free, and pages that fail or don’t fully convert are never charged.
Questions about a charge?
Email us first at support@tutti-studio.com from the email address you sign in with. The charge appears on your card statement as DODOPAY_TUTTISTUDIO.
If we charged you by mistake
If you were charged twice for the same thing, or a subscription renewed after you meant to cancel it, email us within 14 days of the charge. We refund it in full as long as you haven’t used the pages from that period. After a refund, the plan ends and the pages from that payment are removed.
Anything else
Email us and tell us what happened. We look at each case and reply.
Cancelling a subscription
You can cancel at any time from your account. Cancelling stops the next payment. You keep your plan and its monthly pages until the end of the period you’ve already paid for. Monthly pages you don’t use don’t carry over. On a yearly plan, we email you 7 days before each renewal, so you have time to cancel if you no longer need it.
A subscription started at a launch price keeps that price until you cancel. If you subscribe again after January 10, 2027, the regular price applies.
Who you pay
Dodo Payments sells our plans as our reseller (merchant of record). It handles checkout, adds sales tax or VAT where required, and the charge on your statement appears as DODOPAY_TUTTISTUDIO. We never see your card number.
If you’re in the EU or UK
You have the right to withdraw from a purchase within 14 days. Before checkout we ask you to confirm that you want your pages available right away. If you withdraw within 14 days, we refund the payment minus the value of the pages you’ve already used. Once all the pages of a purchase are used, you can no longer withdraw from it.